Union Relations & Trust
A downtown Toronto hotel with a strong union was at odds with team members due to low trust. We introduced key principles of constructive trust — ability, integrity, consistency, reliability, communication and empathy — improving relations and thereafter financial performance.
Reducing Turnover at a Remote Resort
A boutique resort in Ontario, Canada faced high management turnover due to its remote location. We hired professionals with strong work ethics who could train locally, reducing turnover, improving guest satisfaction, and cutting recruitment agency costs by over 50%.
Adaptive Leadership
A Florida hotel underperforming across all metrics required each management team member to be managed individually with different leadership styles. The results showed a significant turnaround in both financial and service KPIs.